Emma is a reliable, self-starting, and highly experienced eCommerce consultant with a wealth of knowledge to share. She has not only been integral to the launch of our Magento 2 shop, but her ongoing strategic support has been second to none. I’d highly recommend her!
Emma stepped in to help us with our Magento 2 project at a key stage shortly before launch. She hit the ground running, taking over liaising with our agency and driving the project forward. Emma has been particularly helpful and effective in suggesting and implementing modules, working with third parties, and driving conversion rate optimisation. We successfully delivered our new Magento 2 shop and Emma has also worked on stabilisation post-launch. The final stage of her work with us will be coaching our new permanent post-holder, who I am sure will benefit hugely from Emma’s experience and expertise. We intend to retain Emma to advise on eCommerce strategy as our investment to date has been so worthwhile.
Emma meticulously conducted a full purchase path audit of bridgethreatre.co.uk, identifying opportunities to optimise UX across all page templates, including our Spektrix-powered checkout, both across mobile and desktop. The result was a clear plan of action for increasing ticket sales and improving customer experience, including 40 key recommendations that she prioritised for us. It was a pleasure working with her and she will be the first person we call on for help should we need eCommerce strategy again in the future
I was highly impressed with the quality of work that Emma delivered for London & Partners – in fact she exceeded my already high expectations!She ably assisted with hiring a full-time eCommerce Manager, whilst identifying opportunities to improve our workflow, processes, systems, partner support and general eCommerce operations . Her CX site audits of visitlondon.com (Sitecore) and our ticketing and hotel white labels have been invaluable in helping us to plan and prioritise for the future.I would have no hesitation in recommending her and hope to work with her again.
Emma is an approachable, results-driven eCommerce consultant who is happy to share her industry knowledge and learnings. She skilfully managed the go-live of the new Magento 2 store with the external Magento agency, from the budget negotiations, discovery phase and design sign-offs right through to launch and post-launch stabilisation. This involved project managing a complex integration with the new ERP provider, which had to go live simultaneously - no small feat! After launching the site, Emma adeptly and swiftly addressed any issues that had arisen with precision and in plain English, before handing the site back to the internal team to manage, whom she’d coached and been sure to involve throughout the process. It was a pleasure to work with her and I wouldn’t hesitate to recommend her as an eCommerce consultant.
Working with Emma has meant that the much over-due overhaul of my company website has been quick, simple and hassle free - for me!We met and discussed in some detail what I wanted from my new website, and Emma delivered just that. We were live roughly a month from our first conversation.Emma clearly know is what she is doing and is extremely efficient. Communication was excellent throughout the process - and she was able to explain everything I needed to know without the tech-speak or the jargon.I am really pleased with my new Shopify website - I feel excited and inspired once again by my eCommerce opportunities!